Customer Damage Control Letter

If a customer gets angry over your business services, apologize quickly with this sample apology letter:

Hello Mr. Linus,

I'm sorry to hear that you are having trouble getting in touch with our customer service hotline. If you email your address and order number to sales@products.com then we can have a look into your order. Thank you for letting us know about the matter of your shipment, we will get back to you as soonest possible.

Sincerely,
Tina
Customer Service

Notice of Discontinuation of Product

A sample letter informing customer of product changes or a discontinuance in a product line.

Dear Sir,

In reply to your request of July 2 for six Spanish Infinity chairs, we regret to inform you that this specific line has been discontinued. It has been replaced by a new improved line called Infinity 8 Elasto chairs by the same designer Charles Roch Melange.

The discontinuance of the product line is in keeping with our practice of changing contemporary lines every five years. You may, however, try independent resellers like HomeChic for chair lines produced from 1996-2002.

Please find enclosed our latest catalog of our new Infinity furniture. The elasto chairs are featured on pages 87-89. Should you wish us to substitute this chair for the model you ordered, please let us know.

All the Best,
Stromm Hansel

Thank You Letter to Customer on Product Inquiry

A prompt reply to a product inquiry acknowledging a client's interest in the product is important.

Hello Mr. Lawson,

Thank you for your interest in Product B. It is the latest version there is and without a doubt, the best out there in the market.

I will pass your inquiry to my sales team and they will contact you soon. My good news is we have a distributor in Omaha, so need to worry about shipping. They can serve your business needs locally.

Please free to email me for any concerns.

Best Regards,
Mr. Carl
Product B Distributors