A sample letter informing customer of product changes or a discontinuance in a product line.
Dear Sir,
In reply to your request of July 2 for six Spanish Infinity chairs, we regret to inform you that this specific line has been discontinued. It has been replaced by a new improved line called Infinity 8 Elasto chairs by the same designer Charles Roch Melange.
The discontinuance of the product line is in keeping with our practice of changing contemporary lines every five years. You may, however, try independent resellers like HomeChic for chair lines produced from 1996-2002.
Please find enclosed our latest catalog of our new Infinity furniture. The elasto chairs are featured on pages 87-89. Should you wish us to substitute this chair for the model you ordered, please let us know.
All the Best,
Stromm Hansel
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